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2025 Vol. 31, No. 4
Published: 2025-08-31

 
291 Defensive Decision-Making: Deviation from the Principle of Utility-Maximizing for the Clients
ZHANG Chun, NHAREN Mandura,JI Mei-hua,GENG Xiao-wei,HE Gui-bing, LI Shu
This article discusses a rarely mentioned but prevalent type of decision-making known as defensive decision-making. Defensive decision-making is a form of decision-making primarily motivated by self-exoneration but disregards the interests of the party being entrusted. This type of decision-making is common in various fields such as healthcare, engineering, finance, and management and can lead to severe consequences and resource wastage. Based on the review of manifestations of defensive decision-making making, impact factors of defensive decision-making, this article proposes a series of facilitating methods and tools, such as perspective shifts and changes in decision-making patterns, aimed at reducing the inclination toward defensive decision-making. Finally, it is proposed to view such decisions as a type of "intertemporal choice" and encompass a broader perspective across various industries, with a research outlook on defensive decision-making within a larger framework.
2025 Vol. 31 (4): 291-303 [Abstract] ( 511 ) PDF (678 KB)  ( 334 )
304 A Meta-analysis Research on the Effect of Work Connectivity Behavior After-hours on Work Affect and Work Behaviors
ZHAO Yue,WANG Yan-ping,WANG Chen,LI Xing-xiang,CHEN Yu-xin
To clarify the effects of work connectivity behavior after-hours (WCBA) on employees’ work affect and work behaviors, this study conducts a three-level meta-analysis of 177 effect sizes from 87 empirical studies based on the cognitive appraisal theory of stress. The results show that WCBA has a double-edged sword effect on employees' work affect and work behaviors. Specifically, WCBA can not only make employees have positive work affect/behaviors, but also negative work affect/behaviors. Secondly, the positive effects of WCBA are stronger than the negative effects. Thirdly, the moderating effect of cultural differences is consistent with the hypothesis but does not reach the level of significance. Lastly, gender does not significantly moderate the main effect. This study provides recommendations for managing practice. Some potential limitations and future directions are also discussed.
2025 Vol. 31 (4): 304-316 [Abstract] ( 541 ) PDF (1203 KB)  ( 265 )
317 The Consequences and Management of AI Service Failure: An Attribution Theory Perspective
PENG Lei,CHEN Xiao-xi
Artificial intelligence(AI) service failure has a detrimental impact on user experience and company’s reputation, underscoring the growing importance for researchers to comprehend its consequences and develop effective countermeasures. In this paper, we draw on the attribution theory to frame the consequences of AI service failures, including users' attributions, negative emotions, service expectations and behavioral tendencies. Company could buffer and remedy those negative outcomes through pre-design and post-recovery. Based on this systematic review, we proposed four promising directions for future research: the effect of utilitarian recovery measures provided by AI, stable dimensions of service AI schemas, specific directions of users’ attribution and antecedents of customer participation in co-created service recovery.
2025 Vol. 31 (4): 317-329 [Abstract] ( 768 ) PDF (1397 KB)  ( 393 )
330 The Relationship between Perceived Social Support and Cyberbullying: A Meta-Analysis
TANG Han-yu,ZHANG Kuo,LI Xia
The relationship between perceived social support and likelihood of engaging in cyberbullying has been explored to a degree in the literature. However, there is to date a lack of clarity about factors which may moderate this relationship, and there is a need to summarize and synthesize the available evidence. Accordingly, a literature search to identify key papers examining this relationship was undertaken, followed by a meta-analysis across the 31 identified studies utilizing a random-effects model. The results indicated a significant negative correlation between perceived social support, and also its subtypes, with cyberbullying. Notably, of the various subtypes of perceived social support, perceived family support demonstrated the strongest negative correlation with cyberbullying. Furthermore, cultural background moderated the relationship between the overall construct of perceived social support and cyberbullying - specifically, the relationship between perceived social support and cyberbullying is stronger in cultures with lower individualistic tendencies compared to those with higher individualistic tendencies. Additionally, moral disengagement partially mediated the relationship between perceived social support and cyberbullying. Our findings provide inspiration for the development of cyberbullying prevention strategies based on a social support perspective.
2025 Vol. 31 (4): 330-341 [Abstract] ( 484 ) PDF (897 KB)  ( 363 )
342 Mortality Salience Increases the Willingness to Support Parents
LAI Wei-qi,OUYANG Jia-ying,CAI Wei
Experimental paradigms of mortality salience and death reflection were used to explore how death awareness affects individuals’ willingness to support their parents. Results indicated that under conditions advocating interdependent care for aging parents, only the mortality salience enhanced individuals' caregiving intentions. Conversely, under conditions promoting independent self-care without emphasis on filial care, neither the mortality salience nor the death reflection manipulation significantly affected caregiving attitudes. These findings contribute to the field of death awareness research by distinguishing the differential effects of two experimental paradigms on caregiving intentions, providing new perspectives and approaches to enhance the proactive engagement and enthusiasm of younger generations in caregiving for their parents.
2025 Vol. 31 (4): 342-348 [Abstract] ( 490 ) PDF (698 KB)  ( 241 )
349 The Representation Structure of Food Gender Stereotype: An Exploration Based on the Mouse Tracking Paradigm
Stereotypes are well-received social psychological phenomena, yet there is still a lack of in-depth understanding of the representation structure of different stereotypes. Within the connectionism framework, the present study investigated the directionality of activation with food gender stereotypes, via the new mouse tracking paradigm which can reflect participants' real-time cognitive processes during responses.
Two experiments were conducted. Experiment 1 examined the priming effect of different types of food on gender groups. The results of Experiment 1 showed that the food category had a significant priming effect on the perception of the gender group, reflecting an Attribute → Group activation directionality. Experiment 2 included three sub-experiments using the same experimental paradigm but different levels of gender priming materials to explore the priming effect of gender groups on food categories According to the results, the concept of the gender group could not trigger the association of the food category.
In conclusion, based on the results of two experiments, the food gender stereotype is likely to be a unidirectional (Attribute → Group) representation structure. We suggest this particular finding can be explained within the connectionist theoretical framework that the different levels of crowdedness (i.e. different associated concepts in numbers) and weights (i.e. different salience and familiarity) of gender group and food category are the reasons why the food gender stereotype can only be activated unidirectionally (Attribute → Group). 
 
2025 Vol. 31 (4): 349-357 [Abstract] ( 499 ) PDF (1149 KB)  ( 218 )
358 People Rely on Action Means to Expect Group Members to Behave Consistently: Behavioral and Event-Related Potential Evidences
ZHOU Wen-ying,DAI Yu-han,XU Zi-kai,ZHAO Ting,YIN Jun,DUAN Ji-peng
People believe that group members’ behaviors display similarity, thereby fostering expectations of consistent behaviors among group members. Nonetheless, it is suggested that the behavior should be conceptualized as two dimensions with action goal (i.e., the directed goal) and action means (i.e., how to approach the goal). Despite previous investigations into the significant role of action goals in shaping expectations of consistent behaviors within groups, the contribution and mechanisms of action means remain elusive. To explore this question, this study simulated group actions through computer-animated events and measured the facilitation effect and late positive potential (LPP) indicating behavior expectations. Results showed that after observing two agents from the same group performing irrational action means to approach the goal, participants identified a new agent’s actions more quickly when this agent performed the consistent action means with group members than when this agent performed in an inconsistent manner as group members. Moreover, this facilitation effect disappeared when the new agent was from a different group, revealing means-based expectations for consistent behaviors among group members. The LPP amplitude during the action-expectation phase was greater for agents from the same group than for agents from a different group, suggesting that people generate clearer behavior expectations for group members than for other individuals. The LPP amplitude during the action-expectation phase was greater after observing irrational actions than after observing rational actions performed by two agents from the same group. Importantly, the expectation-related increase in LPP predicted the behavioral measurements of the facilitation effect in both experiments. Therefore, the current findings suggest that when individuals observe action goals being achieved with irrational action means (i.e., deviating from the principle of rationality), people rely on action means to expect group members to behave consistently.
2025 Vol. 31 (4): 358-369 [Abstract] ( 528 ) PDF (1430 KB)  ( 138 )
370 Utilizing the Normalization Model in Human Cognitive Activities
SUN Yang-yang, LUO Xin-yu, ZHOU Liu-fang, LI Hai-yan,SUN Yan-liang
Neural computational models are essential research methods for in-depth analysis of neural information encoding processes. In recent years, the normalization model has emerged as a novel neural computational approach and has found wide application in cognitive activities. The model posits that the response of neurons sensitive to a stimulus is suppressed by other neurons, with the computation involving a ratio between the response of an individual neuron and the summed activity of a neuron pool. While initially proposed to elucidate neuronal responses in the primary visual cortex, the normalization model has found extensive use in the realms of sensory perception and attention, yet its application to higher cognitive activities has been limited. Future studies exploring the potential of normalization models in more advanced cognitive domains would be a valuable avenue for research.
 
2025 Vol. 31 (4): 370-384 [Abstract] ( 516 ) PDF (1440 KB)  ( 251 )
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